Albertson’s Update

For those of you following my Albertson’s saga, they have credited me back for both delivery charges. Unfortunately the reason they took action appears to be that I reported them to the Better Business Bureau and not that they wanted to apologize for their shocking betrayal of customer trust.  It isn’t so much about the $26.00 in delivery fees as much as it’s about recognizing that if your employees make a mistake, you suck up, honor the commitment you made to a customer and then rectify it for the future.
Albertson’s would now have to bend over backwards to regain my trust and I simply don’t see that happening. ‘nuff said on this subject!

1 Comment

  1. Mosk on March 13, 2009 at 6:51 pm

    Albertson’s needs to get back to the basics. They are a service industry and the customer should come first. It’s a shame that they even made an argument to try and keep the extra delivery money.

Leave a Comment





For security, use of Google's reCAPTCHA service is required which is subject to the Google Privacy Policy and Terms of Use.

If you agree to these terms, please click here.